Re: [sap-log-sd] Closing RMA's when the entire authorized quantity has not been received

Reply from jim-wolfe on Feb 6 at 3:57 PM
You could change the Part.Dlv./Item field to "B" on the line item, which would make the line item complete following the first delivery

---------------Original Message---------------
From: oberpriller
Sent: Monday, February 06, 2012 3:03 PM
Subject: Closing RMA's when the entire authorized quantity has not been received

We have to take a reserve for any open amount on an RMA. We create RE orders which then have a retrun delivery against them. There are times when the number of pieces the customer is authorized to return is greater than the quantity that is actually returned (or a certain quantity is returned in an unacceptable condition and is not eligible for credit). This difference leaves an open amount on the RMA. We currently deal with this difference by adjusting the line item of the RMA down to the amount actually received which in addition to being time consuming, also retriggers an approval workflow.

Is there an alternative way to do this, say by setting the order status to complete, similar to the delivery complete checkbox on the purchasing side of SAP?

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