Hi Dutch,
Many thanks for your post!
Please help me understand what is the relation between "customer wanting ONLY a single delivery" and back order / back order processing?
| | | ---------------Original Message---------------
From: Dutch
Sent: Wednesday, December 14, 2011 6:27 PM
Subject: Back Order Processing
Hi TW,
It is important to recognise your customers' expectations as well. Some of them may accept multiple deliveries (in above example, when ordering 10, they would get one delivery for 6 pieces and a subsequent delivery for the remaining 4 pieces). Often though customers have other requirements, e.g. some do not accept multiple deliveries. So, back to the example, if you could only deliver 6 pieces, they do not want you to deliver the remaining 4 pieces later (they will probably try to source them from somewhere else).
Settings on the customer master record control how the system behaves with regard to partial deliveries.
Regards,
Dutch |
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