Reply from Typewriter on Jan 17 at 10:38 PM Hi Ian,
What do you mean by -
1. "however it is only affecting couple of sales orders at the moment."
Is blocking of sales orders taking place for sales orders of a certain sales document type or......?
2. "The credit limit for these customers were set in the system 10, 0000/25, 00000 and particular sales orders value itself is over 15, 0000/40, 0000."
"For particular sales orders value is over itself 15,0000/40,000."
What do you mean by this statement?
3."I am not able to resolve this issue" What did you do when you could not resolve this issue? What did you tell your client?
I would suggest you / SD consultant do the configuration of credit management from scratch in Sandbox and test (check).
Dutch,
Your post 2 days back was a good one!
Thank you for that post!
| | | ---------------Original Message---------------
From: Ian Worral
Sent: Friday, January 13, 2012 5:15 AM
Subject: SO Exceeded Credit Limit but not Placed on Hold
Hi All,
The client told me that if a customer does exceed their credit limit then the credit limit block is at sales order and delivery level, however it is only affecting couple of sales orders at the moment. These sales orders were raised a while ago and client did not realize until now when they did re-costing.
The credit limit for these customers were set in the system 10, 0000/25, 00000 and particular sales orders value itself is over 15, 0000/40, 0000.
The client would like to know why system did not place the credit hold, why did this issue happen, are there any standard SAP reports to see orders which have exceeded the credit limit, how to fix and how we can avoid similar situation in the future?
The credit limit is correct in the system I have checked.
I am after some help here :-)
How can I check the configuration has been done correctly or not?
Are there any other specific reasons why system did not put a hold on the sales orders?
Regards, |
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