Reply from PSD Rajan on Jan 30 at 8:36 AM If the payment amount was incorrect in the credit memo request, you can
reactivate the line in the CMR and then change the payment amount in the
conditions tab and then create the billing document. This will be updated
in the rebate agreement when billing is done. The system will not allow
you to change the status back to B since the CMR is already created.
| | | ---------------Original Message---------------
From: Georgex99
Sent: Sunday, January 29, 2012 11:09 PM
Subject: Settled Rebate Agreement has Open Accruals that cant be Settled/Accessed
HI All,
I am new to this forum and hoping someone can help.
I created final settlement of an agreement, I then realized this was incorrect so I cancelled the credit note and rejected the credit memo request.
The rebate agreement now has an open accrual which I cannot access as it tells me the agreement has status "Final settlement".
How can I now pay the correct amount?
(i have tried changing status back to "B" but it tells me the agreement has been finally settled and cant be changed.)
Many thanks in advance
George |
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