Hi, We have a call recording and monitoring system in our call centres. We need to stop or pause the recording during sales order entry whilst payment card details are being entered, once tokenised / encrypted we then need to restart or resume the recoding. Does anyone have any experience of this that they could share ? Thanks in advance for any assistance regards MikeB | __.____._ Copyright © 2011 Toolbox.com and message author. Toolbox.com 4343 N. Scottsdale Road Suite 280, Scottsdale, AZ 85251 | | Popular White Papers In the Spotlight _.____.__ |