I cannot seem to get a straight answer on this topic from anywhere within our organization and the information on how to properly set up different methods of invoice delivery changes from individual to individual within my organization.
Currently, we have numerous customers that we have set up to receive their invoices via email rather than snail mail. I do not know the programming aspect - but do know the correct people to inquire any reviews to on this matter if need be - but this is currently how it has been for the most part explained as the process:
To turn on emailing -> VV31 - Output type JF05 - by sales org/customer number - enter customer #, Medium is 5, Date/Time is 4. Save
To turn off printing -> VV31 - Output type JF00 - by sales org/customer number - enter customer #, Medium is 1, Date/Time is 3. Save.
I have a growing list of customers that are set up exactly like this. Some are complaining that they are still getting the mailed copies as well the emailed copy. Others are complaining that they are not receiving either of them. And still others get them one way or the other at randoms intervals. What are we missing as an organization? As I mentioned - I am of no use for programming but this is a growing problem for us and we are trying to get more of our customers to take emailed copies, especially our international customers. Can anyone help?
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