Reply from Georgex99 on Jan 30 at 5:00 PM Dear Rajan,
Thanks so much for your reply. I have reactivated the CMR by changing the reason for rejection to "blank". however when i go to the conditions tab the current amounts (i.e incorrect ones) are shaded blue meaning i cannot change them . Any ideas how i can change these?
| | | ---------------Original Message---------------
From: Georgex99
Sent: Sunday, January 29, 2012 11:09 PM
Subject: Settled Rebate Agreement has Open Accruals that cant be Settled/Accessed
HI All,
I am new to this forum and hoping someone can help.
I created final settlement of an agreement, I then realized this was incorrect so I cancelled the credit note and rejected the credit memo request.
The rebate agreement now has an open accrual which I cannot access as it tells me the agreement has status "Final settlement".
How can I now pay the correct amount?
(i have tried changing status back to "B" but it tells me the agreement has been finally settled and cant be changed.)
Many thanks in advance
George |
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