RE:[sap-log-sd] Support

Reply from venkatesh babu on Dec 24 at 9:39 AM
Hi all,

Can anyone provide examples for each level of support?

---------------Original Message---------------
From: Faraz Mohsin
Sent: Friday, October 05, 2007 7:35 AM
Subject: Support

Support environment normally starts from level 1 and reaches to level 2 and 3 upon escalations from previous levels.

End user of SAP when logs a call it first comes to Level 1 support and level 1 if unable to provide a solution escalates to level 2 support .

There is a deadline to each ticket based on the priority of the issue.

Level 1 is monitoring support
Level 2 is application support
Level 3 is development support under normal support scenario

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