Reply from venkatesh babu on Dec 24 at 9:39 AM Hi all,
Can anyone provide examples for each level of support?
| | | ---------------Original Message---------------
From: Faraz Mohsin
Sent: Friday, October 05, 2007 7:35 AM
Subject: Support
Support environment normally starts from level 1 and reaches to level 2 and 3 upon escalations from previous levels.
End user of SAP when logs a call it first comes to Level 1 support and level 1 if unable to provide a solution escalates to level 2 support .
There is a deadline to each ticket based on the priority of the issue.
Level 1 is monitoring support
Level 2 is application support
Level 3 is development support under normal support scenario |
| Reply to this email to post your response. __.____._ |   _.____.__ |
