Ian -
C) Create an Invoice Correction request (a special form of Credit Memo that has both Credit and Debit lines) with reference to the original invoice, adjust the Debit lines to the correct pricing, and then bill it.
Dave
| | | ---------------Original Message---------------
From: Ian Worral
Sent: Wednesday, December 14, 2011 6:05 PM
Subject: Should Credit Memo Have Line Items/Materials
Hi all,
My question is if a sales order is created and the item is based on delivery related billing, I would expect there to be a delivery document created with reference to the sales order, a post good issue for the delivery and ultimately a billing document to complete the cycle. Assuming the customer receives the billing document and says they have been overcharged, would the user:
A) Create a credit memo request and then bill it to create the credit note.
B) Create a credit memo request with reference to the original sales order and bill it to create the credit note.
In either A or B, would you expect the credit memo request to contain the original material number from the sales order or something else.
Regards. |
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