[sap-log-sd] Should Credit Memo Have Line Items/Materials

Posted by ianworral
on Dec 14 at 6:04 PM
Hi all,

My question is if a sales order is created and the item is based on delivery related billing, I would expect there to be a delivery document created with reference to the sales order, a post good issue for the delivery and ultimately a billing document to complete the cycle. Assuming the customer receives the billing document and says they have been overcharged, would the user:

A) Create a credit memo request and then bill it to create the credit note.

B) Create a credit memo request with reference to the original sales order and bill it to create the credit note.

In either A or B, would you expect the credit memo request to contain the original material number from the sales order or something else.

Copyright © 2011 Toolbox.com and message author.

Toolbox.com 4343 N. Scottsdale Road Suite 280, Scottsdale, AZ 85251
View this online
Popular White Papers

In the Spotlight
SAP BusinessObjects: Dashboards and Analytics. Learn more about this Toobox.com Marketplace online course.