My apologies to everyone for posting this inaccurate question. Lesson learned: Never trust the information provided by a user, always validate that they have provided an accurate description of the problem. Turns out that the problem document was not a Credit Memo Request at all -- it was a Consignment Pick-up which did exactly what it was supposed to do. My users erroneously created a pick-up and expected it to process into a credit memo. Needless to say, I will be spending time this week re-training my users on the consignment process. Thank you everyone for your attempts to help.
FYI, we do not use the consignment returns due to the nature of our business and that of our customers. We use consignments for events such as the PGA National Championship or the USGA US Open. At the end of the event, sales are reported and we create the issue, returns are inventoried and we create the pick-up. End of the deal.
| | | ---------------Original Message---------------
From: Laurie Crow
Sent: Thursday, September 29, 2011 1:18 AM
Subject: Consignment - Credit Memo
My staff has created a credit memo request with reference to an invoice that was created from the consignment issue invoice. The Credit Memo is decrementing quantities from the consignment issue order. Is this normal? Has anyone else experienced this? If so, what is the reasoning? We thought that creating with reference did nothing except copy data from one document to another for the convenience of the order entry staff member. |
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