Typewriter, I understand the standard consignment process. We use only the fill-up, the pick-up, and the issue. We are not configured for the consignment return order type. My staff has created a CR with reference to the F2 that was created in from the KE. This is not an authorized use of the document types, but there is nothing in copy control to keep them from doing this since my KE's do not have a specific billing doc type.
The CR was created for 14 units, its resulting G2 has 14 units on it. The original KE and F2 had 72 units on it. The KE now displays in the order button 72 units ordered, 72 units confirmed, 72 units delivered, and 58 units invoiced. Before the CR was created, this showed 72 units invoiced. We were not expecting this change on the KE which is now open when it should be closed.
Any other ideas?
| | | ---------------Original Message---------------
From: Laurie Crow
Sent: Thursday, September 29, 2011 1:18 AM
Subject: Consignment - Credit Memo
My staff has created a credit memo request with reference to an invoice that was created from the consignment issue invoice. The Credit Memo is decrementing quantities from the consignment issue order. Is this normal? Has anyone else experienced this? If so, what is the reasoning? We thought that creating with reference did nothing except copy data from one document to another for the convenience of the order entry staff member. |
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