Hi Bob,
About the rationale for having POD for returns -
Basically POD is used to get the "approval stamp" from the ShipTo or Customer with regards to the delivered quantity. Thereafter billing can be done without any issues (dispute, problems etc.). The customer might have a different system & sends POD across via IDoc to your system.
But in the case of RE orders, maybe POD is not that beneficial.
The ShipTo or company warehouse, (i assume) can "PGI" for the return deliveries in your/their system directly. For keeping track of statistics, you can have different type of Order reasons (e.g. Damaged goods, Totally defective goods, Partially defective etc. etc.)
With POD confirmation are you going to "by-pass" Billing block? If this is so, then maybe POD has some value.
I think, it would be more economical & easier to go for standard RE process if there are less tangible gain.
Please give your thoughts.
Regards,
Typewriter
| | | ---------------Original Message---------------
From: BobLSchmidt
Sent: Monday, June 13, 2011 1:17 PM
Subject: POD for Return Sales Order
Thanks for the reply.
I am not sure I completely understand your email so I will try one piece at a time. REN is not an "inbound delivery category" - this process is intended to pertain to returns. Our returns has an item category of REN so I presumed that would be where I would start.
I do not get the error message referenced. It appears that your error message is related to the "Automatic POD" in configuration. I did not select anything in that field for two reasons: 1 - my normal functioning process has that field blank and 2 - I get the error message you reference when I try to select V, T or M. Is that the condition under which you get this message?
We do have reasons for deviation but the Return Sales Order does not require/ask for a "Reason for Rejection" - do you see that as a problem?
The story behind this request is that we currently have an external "Product Complaint" system that we are trying to discontinue. One of the problems is that we need a way to account for scrap on the return. I presumed that we may be able to use the POD process for that purpose rather than have to process with some other scrap transaction.
What other information can I provide?
Thank you
Bob Schmidt - Operations
AAF International - Corporate
10300 Ormsby Park Place, Suite 600
P.O. Box 35690
Louisville, KY 40232 USA
+1 502 637 0446 - office, fax
+1 502 472 8463 - cell
email@removed
www.aafintl.com |
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