Laurie,
Would you please answer, the below two questions -
1. Your company is not using conr (consignment return) process in SAP, what is the reason for this?
(is there a business agreement between your company and its customer, that no return of consignment goods i.e. conr is possible or....)
2. What is the reason your company is giving this credit (money back to the customer)?
(without taking the goods back)
Your input might help in broadening our functional thinking.
| | | ---------------Original Message---------------
From: Laurie Crow
Sent: Thursday, September 29, 2011 10:30 AM
Subject: Consignment - Credit Memo
Typewriter, I understand the standard consignment process. We use only the fill-up, the pick-up, and the issue. We are not configured for the consignment return order type. My staff has created a CR with reference to the F2 that was created in from the KE. This is not an authorized use of the document types, but there is nothing in copy control to keep them from doing this since my KE's do not have a specific billing doc type.
The CR was created for 14 units, its resulting G2 has 14 units on it. The original KE and F2 had 72 units on it. The KE now displays in the order button 72 units ordered, 72 units confirmed, 72 units delivered, and 58 units invoiced. Before the CR was created, this showed 72 units invoiced. We were not expecting this change on the KE which is now open when it should be closed.
Any other ideas? |
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