Hi Sameer,
1. In standard functionality, in copy control does not exist for credit memo -> debit memo request or credit memo --> debit memo.
2. I would suggest either you cancel the credit memo. If you have to credit some amount, then after cancelling the original credit memo, create another credit memo with accurate/reduced value. By doing this, the reason for debit memo - asking money back from the customer - would not be needed.
3. If 2 is not possible, then create debit memo request from original sales order. To me this would make more business sense and it would be clearly depicted in the document flow (for that sales order).
Business scenario -
Sales order with 10units TV, Net value = 1000Euros (10 X100). Delivery done. Customer complaints that 2 TVs are damaged in transit. Your company creates credit memo with value 200Euros. But later it is known that 1 TV was damaged in transit and the other by the customer. Thus you want to "retrieve" 100Euros, for this you create a debit memo.
I would do either 2 or 3.
| | | ---------------Original Message---------------
From: sameer yadav
Sent: Tuesday, August 16, 2011 3:34 AM
Subject: Credit memo net value
Hi,
We have created debit memo request (doc type ZDRD ) with reference to
credit memo. but net value is showing zero. Please suggest.
Thanks and regards,
Sameer |
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