Hi Always Learning,
Thanks for the your helpful post!
(Your) The general idea of "connecting" - goods sent to customers > goods returned by customers > giving the money back to customer > & sending replacement goods - gives more transparency is valuable.
1) Could you explain your comment -
"This has the advantage that if you fail to provide the customer with replacement, you are correct in your accounting against the customer."
(Do you mean that in some cases the business has created replacement orders but has not followed through on its delivery?)
2) For the business / company, Do you suggest to create another Sales document type (i.e. Replacement sales orders)? Configure it (via Reference mandatory, copy control etc.) such that RE could "only" be referenced (Is that possible?)
(So, is the flow, Replacement order > LF > F2 ?)
3) Is it possible to automate the process, from every RE order a Replacement order shall be automatically created?
Regards,
Typewriter
| | | ---------------Original Message---------------
From: Always Learning
Sent: Friday, May 13, 2011 8:22 AM
Subject: Copy control from billing to sales document
You should create an RE with reference.
This provides a credit to the customer equal to price they were charged initially.
To provide the customer with new part(s), create a Replacement sales order with reference.
make sure the pricing is copied from the reference to the Replacement sales order.
the pricing will then balance out and can be eliminated in Finance.
This has the advantage that if you fail to provide the customer with replacement, you are correct in your accounting against the customer. |
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